Hello,
Thank you for taking the time to share your experience with us. I want to start by sincerely apologizing that your first impression with our business was not what it should have been. Every customer deserves a warm welcome, clear communication, and full transparency, and I’m sorry that we fell short in each of those areas. We will be speaking with our team member up front about this issue immediately.
We appreciate you pointing out the importance of ingredient clarity and explanation. You’re absolutely right, listing something like “salsa” without a full breakdown isn’t detailed enough for someone who values knowing exactly what they’re eating. We take your feedback seriously and will actively work on making our ingredient lists more complete and easy to understand.
As for the communication challenges you had before visiting us, that’s on us. We know how frustrating it can be to reach out and not get the information you need, and again will be speaking with the team member up front to ensure we’re more responsive moving forward.
Your trust means a lot, and while I understand your hesitation, I want you to know that we are passionate about what we do and committed to improving. Feedback like yours helps us grow and serve our customers better.
Thank you again for providing us with you experience and thoughts.
Alyssa Starr
Owner, Mother of Macros